CRM-Notifications
CRM via SMS and SMS Notifications - what is it?
Getting and staying in touch with a customer by SMS can be very convenient and efficient. mpulse provides several methods for mass sending and reception that can serve virtually any purpose.
Contacts is a ready-to-use web-based product that enables users to write SMS messages, choose recipients one by one or select a predefined group of recipients. Incoming SMS messages are displayed on-the-fly, and can be sorted by date, message content, phone number etc. Contacts handles delivery receipts as well, so the customer can check at any moment whether outgoing messages have been delivered to the recipients mobile phone or not.
For scenarios or applications that require a more advanced message handling, we recommend the usage of mroute. As an example, an information retrieval service by SMS is very easy to set up. mroute delivers requests to an external application (provided by the content provider/customer), this application processes incoming messages and sends relevant information by text message to the user that requested it.
Examples:
Business/Commerce/Corporate
- Direct contact with customers
- Promotional actions
- Invitations
- Games
- Customer support
- Customer loyalty
- Direct orders: documents, leaflets, etc.
- Direct marketing
Fleet and staff management
- Instant group and people contact
- Answer reception available
- User-friendly management of incoming and sent SMS
- General notifications for the entire staff
- Questions/Answers
- Manage sales representatives
- Manage drivers
Hotels/Restaurants ("HORECA")
- Sending daily menu to subscribed customers
- Managing reservations (possibility of immediate redirection of incoming messages to a mobile phone or e-mail address)
- Promote special events
- Customer loyalty
Advertising
- Direct marketing
- Sending promotions
- Special events
- Interactive games
Travel agents
- Send information (also when the recipients with a national mobile subscription are abroad)
- Deal with customer questions
- Promote events
Public sector
- Direct interaction with citizens
- Order documents
- Order services
- Subscriptions
- Interactive voting
Media
- Interactive games
- Interact with audience/readers
- Promote events
- Questions/Answers
- Contact with reporters/photographers
Related Products
- Contacts: ready-to-use web-based application for sending and receiving SMS messages and managing contacts/groups
- mroute: message reception and delivery, application/server interfacing
