Optional Service Level Agreement
mpulse’s standard products guarantee a high level of service. But if your line of business requires tight intervention delays, higher guarantees, and reporting the optional SLA offer is made for you
Features
- Time-to-intervention deadlines
- Annual uptime guarantee, with penalties for mpulse in case of non-compliance
- Yearly reporting: number of failures, downtime, time-to-resolution, deadline completion
Please, do not hesitate to contact us, we will be glad to offer the most appropriate solution to your business strategy.
